Call Resource
was founded by experienced Internet industry executives to service small
to large Internet providers. We focus on the outsourcing of ISP
technical support, network monitoring and System Redundancy 24 hours, 7
days a week, 365 days a year.
Internet users expect immediate solutions to their problems anytime they
arise. Call Resource solves problems quickly and efficiently by
completely taking over all aspects of technical support and network
monitoring for the ISP. Outsourcing these responsibilities directly
translates into a higher quality of service at a lower cost for ISPs.
Outsourcing of tech support and monitoring saves time, money and
valuable resources for ISPs. As history has proven, even brief outages
or the non-availability of technical support at any time for the
Internet customer can negatively impact a company’s image and market
value. Faced with tremendous pressure from customers, investors and
partners to continually run an infallible ISP, outsourcing is a
necessary obligation.
|
|
"We
have been looking for a call center to manage our technical
support needs for some time now. Companies have come and gone
as the service that was supplied was quite unsatisfactory. We
were finding ourselves flooded with support calls into our office
because the call centers either didn’t answer their phones,
couldn’t help the customer, or were so impersonal or rude
that the customer will no longer call that number for support.
Since we transferred our business to Call Resource, our inbound
support calls have all but ceased. We have seen a 20% drop in
customer cancellations, and 95% drop in support calls coming
into our sales and billing lines because of bad service. Your
professional support staff is knowledgeable and courteous and
always attends to the calls in a timely manner. Now we are able
to focus on more productive areas of our business."
Sincerely
CPU-NET.COM, Inc.
Torsten Josupeit/CEO |
|
|
